What Shipping Methods Are Available?
Shopandmall uses reputable courier companies to ship products to clients. Locally within the country, we use The Courier guy and Pargo to ship our products. We will continue to strive to bring more companies on board.
What Shipping Methods Are Available for international shipment?
We use the most efficient and cost effective companies to ship products to clients. Some of these companies include Aramex, EMS and DHL.
How can I check my order status?
You can check the status of your order by clicking "Track Order". You can also check your order status by visiting the and tracking using the supplied tracking details provided.
Can I change my delivery address after I place an order?
You can change your item anytime before it is packed and ready for dispatch.
Do I have to receive a courier delivery personally?
Anyone at the delivery address can accept the delivery. For us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery. Such a person may be required to produce a means of identification.
What are my delivery options?
We offer several courier channels. You will be able to choose which is most convenient for you.
Do You Ship Internationally?
Yes we ship internationally.
How Long Will It Take To Get My Package?
Depending on the area of country you reside, local delivery will take from 24 hours after payment is confirmed to about 3-5 days. International delivery of products usually takes longer. Please check the product you are buying to confirm the actual delivery time
Where is your warehouse?
We are presently based in Roodeport, Johannesburg but since we are an online store you can order your products and they can be delivered to you nationwide. Through Pargo one of our shipping partners you can collect your products at chosen physical destinations.
What happens if a product is missing from my shipment?
If your received package is damaged, destroyed or different from your order, please kindly contact us immediately
How long Will It Take To Get My Package?
Depending on the area of country you reside, local delivery will take from 24 hours after payment is confirmed to about 3-5 days. International delivery of products usually takes longer. Please check the product you are buying to confirm the actual delivery time
Are there shipping and delivery charges for my order?
Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page.
What if my package is opened/tampered with?
If you feel that your package was opened/tampered with, please don't accept delivery. Please cancel the order in My Orders. We will confirm your cancellation request.
How do I know my order is confirmed?
We'll send you an email or SMS when we confirm your order. You can also check your My Orders page. Click 'Track Order' below to view your orders.
Does shopandmall deliver to my location?
We deliver to virtually all locations in the country.