Frequently Asked Questions

SHIPPING AND DELIVERY

What Shipping Methods Are Available?

Shopandmall uses reputable courier companies to ship products to clients. Locally within the country, we use The Courier guy and Pargo to ship our products. We will continue to strive to bring more companies on board.

What Shipping Methods Are Available for international shipment?

We use the most efficient and cost effective companies to ship products to clients. Some of these companies include Aramex, EMS and DHL.

How can I check my order status?

You can check the status of your order by clicking "Track Order". You can also check your order status by visiting the and tracking using the supplied tracking details provided.

Can I change my delivery address after I place an order?

You can change your item anytime before it is packed and ready for dispatch.

Do I have to receive a courier delivery personally?

Anyone at the delivery address can accept the delivery. For us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery. Such a person may be required to produce a means of identification.

What are my delivery options?

We offer several courier channels. You will be able to choose which is most convenient for you.

Do You Ship Internationally?

Yes we ship internationally.

How Long Will It Take To Get My Package?

Depending on the area of country you reside, local delivery will take from 24 hours after payment is confirmed to about 3-5 days.International delivery of products usually takes longer. Please check the product you are buying to confirm the actual delivery time

Where is your warehouse?

We are presently based in Roodeport, Johannesburg but since we are an online store you can order your products and they can be delivered to you nationwide. Through Pargo one of our shipping partners you can collect your products at chosen physical destinations.

What happens if a product is missing from my shipment?

If your received package is damaged, destroyed or different from your order, please kindly contact us immediately

How long Will It Take To Get My Package?

Depending on the area of country you reside, local delivery will take from 24 hours after payment is confirmed to about 3-5 days.International delivery of products usually takes longer. Please check the product you are buying to confirm the actual delivery time

Are there shipping and delivery charges for my order?

Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page.

What if my package is opened/tampered with?

If you feel that your package was opened/tampered with, please don't accept delivery. Please cancel the order in My Orders. We will confirm your cancellation request.

How do I know my order is confirmed?

We'll send you an email or SMS when we confirm your order. You can also check your My Orders page. Click 'Track Order' below to view your orders.

Does shopandmall deliver to my location?

We deliver to virtually all locations in the country.

PAYMENT & PAYMENT GATEWAY

What Payment Methods Are Accepted?

Customers can pay using the following payment gateways.Credit Card Debit Card Paypal Electronic fund transfers (EFT). Mobicred Payfast SCODE

What is Payfast?

PayFast is a payments processing service for South Africans and South African websites. We enable easy, secure and instant transfer of money between online buyers and sellers.Accept credit card payments: Visa & MasterCard The most widely used online payment solution. We process local and international credit cards, with a variety of fraud protection mechanisms in place to protect you against chargebacks.Accept Instant EFT: bank payments that clear instantly Instant EFT enables buyers to make payments with traditional internet banking with SA's four biggest banks.The electronic funds transfer (EFT) gets verified instantly. No two day waiting period, no proof of payment required and no disclosing of financial information. Reduced fraud through effective use of technology.PayFast is committed to keeping you and your information secure. We have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions.

About SCODE

SCode is a unique payment platform that allows customers to pay for their online purchases in-store at one of more than 6,000 retail outlets across South Africa. By selecting SCode as their payment method during checkout, online shoppers can pay at any participating retailer using cash, debit or credit card.For online merchants this means access to customers who either simply prefer paying in cash or who don’t have a credit or cheque card.SCode payments can be made at any Checkers, CheckersHyper, Shoprite, Usave, House & Home, Post Office, and OK Furniture.Benefits: • Enables offline payments for online purchases • Customers can pay using cash, debit or credit card • Over 6,000 payment retail outlets across South Africa • Fully integrated payment platformThe payment process is simple, secure and totally integrated with PayFast.

BUYING AND PLACING ORDERS

How to start buying

You can be part of our growing global market in three simple steps. 1. Register to join shopandmall. You can Register and join the global market village now. 2. Confirm your registration through the link sent to your email address. 3. Start buying and selling.

How do I place an Order?

To buy and place an order, search through shopandmall to find your desired product. You can either "buy now" or add to cart.If you choose to buy the product immediately, you will be taken to the payment gateway to make your purchase and complete the transaction.

How Can I Cancel Or Change My Order?

You may be able to cancel or change your order before the product is shipped. You will not be able to make any changes after shipping out the product

Do I need an account to place an order?

Do you do not need to an account to place an order, however it is very beneficial for you as a customer to create and account to mitigate against eventualities like when you need to return products.

How Do I Track My Order?

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How do i pay for my product?

Pay using different payment methods. You can Shopandmall offers customers multiple channels of payment.you can pay using Payfast, EFT (bank transfer), Credit card, Debit Card, Mobicred and paypal.

Do we store credit card details?

No we do not store your credit card details.

BUY & SELL

How to start buying

For More Details Please see Details

How to Sell

For More Details Please see Details
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